Jet Blue

(email to JetBlue customer service)

I saw an AP story (published today in the SF Chronicle) that finished with a sentence from an "industry expert" decrying your new customer bill of rights policy as setting a bad precedent for the industry.

On the contrary, I think your move is a very positive development for the industry. We'd be lucky if it became a precedent. Meanwhile, I have been impressed with the service level and price points offered by JetBlue, notably your service between Oakland and Boston. In addition to the inflight experience, I have been assisted by unusually capable and friendly staff on every occasion where I have phoned your company. While the experience of travelers during the recent storm clearly highlights deficiencies that I hope you will be able to address, I'm proud to place my business with a company that responds the way you have - taking the high road for customer service. Yesterday I booked new travel on Jet Blue.