Jet Blue

(email to JetBlue customer service)

I saw an AP story (published today in the SF Chronicle) that finished with a sentence from an "industry expert" decrying your new customer bill of rights policy as setting a bad precedent for the industry.

On the contrary, I think your move is a very positive development for the industry. We'd be lucky if it became a precedent. Meanwhile, I have been impressed with the service level and price points offered by JetBlue, notably your service between Oakland and Boston. In addition to the inflight experience, I have been assisted by unusually capable and friendly staff on every occasion where I have phoned your company. While the experience of travelers during the recent storm clearly highlights deficiencies that I hope you will be able to address, I'm proud to place my business with a company that responds the way you have - taking the high road for customer service. Yesterday I booked new travel on Jet Blue.

Unidentified Bicycle Object

I rode my fixed Bike Friday to work today. This is my most minimalist bicycle - front brake only, low bars, no attachments on the braze-ons, no bags or fenders. My route takes me through a wide-open parking lot of a local home supply store. I homeless man was toting four bags of empty aluminum cans; I passed through the parking lot about 20 yards away from him. I guess my setup looked a little unusual - 6 ft guy on a tiny-wheeled bicycle whizzing by. From over my shoulder I heard him exclaim loudly and with enthusiasm: "Hay-ell, well god-DAMN!"

Can we just get along

Car & bike episode. Riding home from work I reach a newly-installed light alongside a railroad crossing. Left turn lane and separate left-turn signal. I wait through one light cycle, then realize that this is not a loop detector light and my presence at the signal won't induce the left signal to go green. As the last light in the sequence passes to yellow, I jump into the intersection and turn left before the cars entering the intersection from the right have a chance to react to their new green light. I cross the tracks and turn right into the next street. I'm coming off a street with a major bike lane and entering a bike boulevard. I don't hold up any car traffic during this maneuver.

Nevertheless, as I make that last right turn, I hear a driver yelling "generally people wait for a green light before proceeding." I instinctively flap my hand in his direction, in a "blah, blah, blah" signal - keep talking, I'm riding.

A few yards later I wish I'd asked him to pull over and talk instead of doing a shoutby. He's peeved because I'm just another law-breaking bicyclist. I want him to appreciate that he wouldn't be so jazzed either about having to wait through endless light cycles without ever getting a green. My maneuver is reasonable and doesn't hurt anyone. Perhaps it was a passing opportunity for some understanding?

....ever the optimist.

Kids on Skis

We're back from a weekend at Lake Tahoe, setting for the cub scouts' Winter Camp. All but the upper third of our state has had a dry winter, so when packing for the trip I even wondered whether there was any sense to packing snow gear. Luckily we did. The pass in Tahoe and the peaks around the lake were only lightly touched by snow - cross country skiing was out - but many of the skiing resorts with snow-making had some snow, and when you start the weekend expecting nothing, this turns out to be a pleasant surprise. Not a bad weekend to be up there, with many staying away because of the poor conditions, and others kept home with Super Bowl plans.


On Saturday H and M were easily talked into trying skiing. The engaging staff at the children's ski school swept them up in the adventure, and soon C and I were leaving them for the morning, on our own way to rent equipment and ski. When we picked them up at lunchtime, they were in good spirits, making snowplows ("pizzas") and ready for an afternoon of skiing with us. To this point they had been on a gentle slope with a carpet lift in the school area.


The afternoon with them was wonderful. They were courageous, adaptable, fast-learners, and having fun. First time onto a chairlift: done. First exit down the ramp at the end of the lift: done. Down a real 1/4 mile slope: done. Down every green trail on the mountain by the time lifts closed: done. I never expected to be skiing with them on the first day. And back on skis myself for the first time in 8 years, I remembered how exhilarating a day on the slopes is, and enjoyed with my kids the opening vista of their own enjoyment of the sport.